A Must Read: Your Rights
and Responsibilities When You Move

PDF Version The following document was prepared by the Federal Highway Administration (FHA). This is a must-read for anyone who's considering - or actively involved in - a move. Just click on a link below to learn about everything from estimates and agreements to bills of lading and payment scenarios. Your mover should provide you with a pamphlet that contains information about your rights and responsibilities as a shipper of household goods. The mover should also furnish you with a pamphlet describing its procedures for handling your questions and complaints. The Federal Highway Administration (FHWA) regulations protect consumers on interstate moves and define the rights and responsibilities of consumers and household goods carriers (movers). Select a Topic Tariff Inspection and Incorporation Notice Estimates - Binding and Non-Binding Space Reservations, Expedited Service, Exclusive Use of a Vehicle & Guaranteed Pickup and Delivery Transport of Shipments on Two or More Vehicles Order for Service/Bill of Lading/Inventory Shipment Weights: Determining Them/Origin & Destination Weights/Reweighing Picking Up and Delivering Shipments on Agreed Dates Notification of Charges/Receipt for Delivery of the Shipment The Mover's Liability for Loss and Damage Complaints and Inquiries about the Movers Service Payments: Transportation Charges including Lost or Damaged Shipments Filing of Claims for Loss and Damage or Delay and Dispute Resolution Programs Glossary of Moving Terminology Get Free Moving Quotes